Log in to the Xcape platform using the email and password you assigned at the time of your registration and proceed with the following steps:

  1. Click on My Experience
  2. In section 2: Do you want to extend your travel insurance? , select the option: MEX cancellation guarantee
  3. In Section 4: How do you want to make your payment? , select the payment method you prefer
  4. In section 5 “What did you pay and what do you want to pay?” check that the payment you want to make and the cancellation guarantee are selected.
  5. Click on the orange box “Pay”
  6. Click on the orange box “Download instructions” where your payment sheet will be generated, which you must print/photograph and present in window to make your payment.
  7. Click on the orange box “Finish”.