Which mail do the system notifications reach?
Notifications and emails from us will reach the mail that was registered on the platform.
December 2020
Can I register more than one email on the platform?
Our platform only supports one email per passenger.
My birth date is wrong, who can help me fix it?
Contact us through preguntanos@xcapeturismo.com or contact Customer Service (55) 7090 4893 and request the correction you need.
How do I select my payment and how do I want to do it?
Enter our platform using the email and password you assigned, click on the button "My experience", there you can view your monthly payments and choose the payment modality that corresponds to your needs.
When is my payment deadline?
Log in to the Xcape platform using the email and password you assigned at the time of your registration and proceed with the following steps: Click on My Experience In Section 5: What did you pay and what do you want to pay? , you can check your payment deadlines.